Frequently asked questions

What is your transit time?

After receiving the order our warehouse ships the order the next working day with DHL or FedEx. Transit in Europe is two till four days and outside the EU five till seven days.

Is the ceramics dishwasher safe?

The ceramics tableware of Flora Castle is safe for use in:

  • Dishwasher
  • Microwave
  • Oven

Don’t use the ceramics on an open fire.

Can I return my order?

Yes, we accept returns within 14 days after ordering. Please contact our customer service for more information.

Which payment options do you accept?

We accept payment via credit/debit card or Paypal.

Can I visited Flora Castle?

At the moment is not possible to visit our warehouse in Nijkerk.

Contact information

Do you have other question? Please contact our customer service.

Contact our customer service